Thu, 08/19/2021 - 12:03
Due to strong employee resistance and turnover, Google recently backtracked from its plan to force all employees to return to the office and allowed many to work remotely. Amazon also backtracked on its plans to have a fully office-centric culture…
Mon, 08/09/2021 - 12:03
When a threat seems clear to you, it’s hard to believe others will deny it. Yet smart people deny serious risks surprisingly often.
A case-in-point example comes from my experience helping a midsize regional insurance company conduct a strategic…
Mon, 06/14/2021 - 12:03
Quality professionals are often told that “failing to plan is planning to fail.” You might be surprised to learn that this phrase is a misleading myth at best and actively dangerous at worst. Making plans is important, but our gut reaction is to…
Thu, 06/03/2021 - 12:02
When the Covid pandemic swept through the country last year, companies rapidly transitioned employees to working from home (WFH). However, this shift led to growing challenges of WFH burnout and Zoom fatigue.
Unfortunately, organizations treat…
Mon, 04/19/2021 - 12:03
Have you or your employees been feeling work-from-home burnout (WFH) and Zoom fatigue these past months despite the supposed convenience of working from home and using video conferences to meet?
Due to the computer-based nature of their work, many…
Tue, 02/23/2021 - 12:02
Stakeholder engagement is one of the more critical aspects of leadership, whether you’re a team leader or a member of a cross-functional team trying to lead team members to focus on quality. Stakeholders can be anyone from your colleagues to…
Thu, 02/18/2021 - 12:03
Negotiators, even professional ones, make surprisingly many wrong decisions that doom negotiations that should have succeeded. Many of these mistakes relate to overestimating how well they can read the feelings and thoughts of other parties in the…
Mon, 01/18/2021 - 12:03
Should quality professionals be worried about the new Covid strains originating in the United Kingdom, South Africa, and elsewhere, and recently identified in the United States?
Authorities have focused on downplaying concerns about vaccine…
Wed, 12/16/2020 - 12:03
Have you changed your views about Covid-19 months into this pandemic? Or are you anchoring to the same views you held last spring?
For example, many people still believe the false claim spread by many prominent leaders in March 2020 that Covid is…
Wed, 11/18/2020 - 12:03
Does the phrase “garbage in—garbage out” (GIGO) ring a bell? That’s the idea that if you use flawed, low-quality information to inform your decisions and actions, you’ll end up with a rubbish outcome. Yet despite the popularity of the phrase, we see…
