All Features
Thomas R. Cutler
Respecting a quality manager’s opinion is meaningless unless there’s enterprisewide buy-in to ideas and quality initiatives. Rarely do the individuals serving on a lean initiative, continued process-improvement team learn the scientifically proven communication techniques that will persuade others…
Frank Gray
In sports, it's always the fundamentals that your coaches emphasize, like the techniques that you first learn when you’re starting to play baseball—how to hold the ball properly, how to stand and hold a bat, or how to field a grounder. The basics about the sport, if performed perfectly, yield a…
Thomas R. Cutler
When every product manufactured is unique, clients often accept quality risks in order to deliver the project on time. Testing time is limited by the project nature of a manufacturing process and the metrics of quality change when compared to repetitive manufacturing. “Fixed delivery times,…
Bill Kalmar
As we move into the frenzy of the holiday shopping season, most of us will have encounters with shopping center store personnel and restaurant staff. Stores and restaurants will be filled with people looking for that perfect gift, then quickly digesting a meal to be prepared for another crazed…
Tom Travis
Do you know what’s really going on in your overseas partners’ and suppliers’ plants? Are you sure? Many companies are unable to answer with a confident yes. That’s bad news. In a time when companies are focused on getting more for less, it’s time to remember your Ps and Qs—“P” is for product, and “…
Joe Caliro
Many companies include a variation of the goal “Provide world-class service” in their mission statements. These same companies have well-planned business strategies and comprehensive marketing strategies. But ask them about their customer-service strategy and you’ll find it’s often nothing more…
Peter Cappelli
Failing to manage your company’s talent needs is the equivalent of failing to manage your supply chain. Supply chain managers ask questions like ”Do we have the right parts in stock?“ “Do we know where to get these parts when we need them?” and “Does it cost a lot of money to carry inventory?”…
Joseph OBrien
A few months ago, I received training on ISO 9001 process auditing. It was very thorough and put on by a very enthusiastic man. I was really enjoying the training, and I planned to take my newfound knowledge and begin to process audit my division.
One of the last things the trainer said to me…
Jeffrey A. Miller
Elevated systemic anxiety can have severe effects, and most organizations are at risk. The good news is that it takes only one person to break the cycle and turn the company around.
If you’re a leader, you feel it in your gut: Stress is at an all-time high, and no wonder. The uncertain economy…
David F. Giannetto
Who does your company exist to please? In your daily business operations, who ultimately determines whether you and your people get paychecks or pink slips? Who do the mission and vision statements place at the center of your employees’ universe? If your answer to all three questions is the…
Tune into “The Apprentice” television show, and you get an all-too-common view of business. Every week, all of the wannabe moguls try to impress Donald Trump by preening, cajoling, and conniving. In this world, toughness is the measure of every CEO, and the boss glories in firing people and…
Ron Kirscht
Donnelly Custom Manufacturing of Alexandria, Minnesota, a short-run injection molding company, knows that proper training is vital to productivity and quality. Still, training at Donnelly was taking longer than desired and employees often weren’t retaining enough of what had been learned with…
Craig Cochran
War heroes are a special category of leaders. They embody bravery, resoluteness, and strength—quintessential attributes of good leaders. This is exactly the sort of leader Shakespeare gives us at the beginning of Macbeth.
At the start of Act 1, Macbeth, a Scottish nobleman and field general, has…
Brian Hughes
Part one of “To Root Or Not To Root,”presented a dilemma that many managers face all too often. Regardless of approach, does a problem warrant a full-blown root cause analysis? A scan of the comments to part one indicates that root cause analysis has different meanings to different people. Some…
Bill Kalmar
One of my favorite movies is a dark gangster movie starring Joe Pesci entitled "8 Heads in A Duffel Bag." Pesci, a mob courier is hired to transport the heads of eight murder victims to a mafia boss to prove that the “hits” had in fact taken place. Unfortunately and comically, the duffel bag…
In the world of marketing and branding, sticking out like a sore thumb isn’t necessarily bad, advises brand innovation specialist Chandran Dharmarajan, a co-founder of I-morph, a marketing innovation consultancy based in Singapore. Dharmarajan, who has worked for more than a decade with Unilever…
Thomas R. Cutler
Lean theory suggests that the possibilities for quality improvement exist everywhere. Rarely does that concept translate to a damaged corrugated box in a warehouse—but it should. The cost of damaged packaging, particularly cardboard containers, is very significant in bottom-line costs (damaged…
Brian Hughes
Jodi Ullman glanced at her watch: 10:25 a.m. She pushed back from her desk, stood up, and stretched—after first peeking out the door of her office toward the cubical maze to make sure no one was watching. She’d been staring at the screen of her laptop for two hours, poring over the latest…
Akhilesh Gulati
A physics exam question asked students to describe how they would use a barometer to measure the height of a skyscraper. One student who failed the test contested that his answer was correct. He was given a second chance to defend his position, verbally, to the professor. When the student didn’t…
Bill Kalmar
For the past 35 years or so, I have been a runner. My daily routine consists of a five-mile run followed by a seven-mile bike ride. Over the years, I have competed in numerous 10K (6.2 mile) events, 5Ks (3.1 mile), a marathon (26.2 mile), several half marathons; and for the past 21 years, I have…
Thomas Hinton
It was Kermit the Frog who said “It’s not easy being green.” With all due respect to my favorite Muppet, I beg to differ. In fact, it’s never been easier to be green. Kermit would be proud to know that companies around the world are finally discovering the gold in going green.
This decade,…
John J. Casey
When I was a boy, my grandmother used to read me nursery rhymes to entertain me and teach me about the world. One has resonated with me for years:
"For want of a nail the shoe was lost
For want of a nail the horse was lost
For want of a horse the warrior was lost
For want of a warrior the…
Douglas C. Fair
I travel too much. Invariably, though, it enriches me. I typically return with some unusual experience or a new story with which to regale my colleagues. One day, while sitting in another aluminum tube with wings, I struck up a conversation with the person next to me, an engaging, interesting…
Thomas R. Cutler
One of the most demanding problems lean manufacturing faces in discrete manufacturing is control of first operations, where raw material may be cut into multiple parts. First operations such as laser or CNC Punch Press processes dictate what parts are available to subsequent operations, thereby…
jmarzola
A mortgage lender in Kansas implemented a customer relationship management (CRM) solution and experienced a 304 percent return on investment (ROI) over three years. Would a similar investment make sense for your organization? Upgrading or changing your CRM system can be a big decision, and many…
