All Features
Denise Robitaille
Many of you have probably had the occasional insane day when you thought: “This job would be so much easier if we didn’t have customers to deal with.” Apart from the demands for price concessions and the requests for unreasonable deliveries, there are a whole group of customer traits that can drive…
Dennis Bradley
Europe’s Reduction of Hazardous Substances (RoHS) directive identifies six hazardous substances and their maximum permissible levels within electrical and electronic equipment. RoHS imposes upon producers of such goods responsibility for knowing whether their finished products contain…
Denise Robitaille
How do we conclude that a nagging, recurring blip has become serious enough to justify taking action? How do we assess the significance of anomalies—isolated occurrences and scattered, seemingly unrelated events? Can we objectively distinguish those factors that suggest an escalating…
In a previous column, we discussed the importance of the IECQ quality assessment systems for electronic components, a certification scheme of the International Electrotechnical Commission. The IECQ mission is to provide a business-to-business quality certification scheme that serves industry by…
Dennis Bradley
Previous columns have addressed some of the topics that provide a foundation for understanding the scope and complexity of the worldwide movement to achieve hazardous-substance free (HSF) products and production processes. This month, let’s take a look at how people have been behaving and why they’…
Denise Robitaille
Auditing clause 7.3 of the design and development section of ISO 9001 can be a challenge for the auditor and the auditee. Unlike purchasing, manufacturing, shipping or order processing, it’s rarely carried out on a regular or consistent schedule. The level of activity ranges from the…
Denise Robitaille
Years ago, when my kids were in middle school, I volunteered as a coach for the Future Problem Solvers, a competitive academic program designed to help young people develop the creative thinking skills they will need as tomorrow’s leaders.While the bulk of the time was spent teaching…
QC 080000 IECQ HSPM calls for a process management approach to the management and reduction of hazardous substances in products and processes. It utilizes familiar conventions from the ISO standards world, while calling for a full review and understanding of the technical issues that…
Denise Robitaille
The adage “The pen is mightier than the sword.” is hackneyed, accurate and profound. I’ve done several pieces on the influence of words. The simple fact is that how we say something often matters as much as what we’re saying. It’s a wondrous phenomenon, one that is too often taken for…
Last month’s column provided background on the International Electrotechnical Commission, one of only three standards-setting bodies recognized by the World Trade Organization. Readers may have asked, “So what?” The answer is that one of the three “schemes” within the IEC has provided…
Denise Robitaille
Surely you remember the tale of the emperor’s new clothes, a wonderful story filled with multiple quality training opportunities.
There was an emperor who was pompous and vain. One day, two scoundrels came to the palace, presenting themselves as tailors from a distant land. They said they had woven…
Dennis Bradley
In March 2005, EIA/ECCB-954, "Electrical and Electronic Components and Products Hazardous-Substance-Free Standard and Requirements" was developed and released as a U.S. national standard. In April 2005, the IECQ management committee agreed at its annual meeting in the United Kingdom to…
Denise Robitaille
Blame is one of the most useless, albeit pervasive, reactions that surround problem solving. For many people, the initial reaction when something goes wrong is: “Who did this?” The less-than-subtle implication underlying this question is: “I want to know who screwed up.” Some may even…
Last month’s SBGi on HSF column, “Now What?,” focused on the emergence of RoHS and WEEE as part of the global hazardous-substance-free (HSF) movement. This month, we’ll look at what has been happening in the electrical and electronics equipment industries and in the European Union…
Brandon Kerkstra
For 20 years, I have worked with many companies to achieve a variety of registrations. As a sales manager, auditor, consultant and trainer, I have noticed that a number of companies haven’t realized the benefits that they expected from standards registration. Some of them have actually become worse…
Denise Robitaille
I was recently asked to comment on the ISO 9001 requirements regarding external documents. My first reaction was to point out a distinctive subtlety in the actual text of the requirement. Many users have gotten into the habit of referring to this category as “external documents” when in fact, the…
Chip Evans
This is the first of a series of articles intended to share with Quality Digest’s readers key aspects of the global movement toward hazardous substance–free (HSF) products and processes and how they affect organizations. SBGi helps producers of electronic and electrical products prepare…
Denise Robitaille
Don’t you love it when you go to the store and they have a “BOGO” sale? BOGO, as in buy one, get one. Who can resist the attraction of being able to get two things for the price of one? I once had a client who was going through the company’s registration assessment for ISO 9001. The client…
Denise Robitaille
I have long maintained that renumbering procedures from the defunct ISO 9001:1994 standard to reflect the numerical scheme of ISO 9001:2000 is an exercise of questionable value. After all, aren’t they just numbers? What difference can it possibly make if your purchasing procedure is…
Denise Robitaille
"For want of nail a shoe was lost For want of a shoe a horse was lost For want of horse a rider was lost For want of a rider a battle was lost For loss of a battle a kingdom was lost And all because of a horseshoe nail." In researching the origins of this familiar cautionary maxim, I…
Denise Robitaille
A few months ago, I wrote about the importance of understanding your customers’ requirements. We looked at requirements that exceed the traditional scope of product specifications such as labeling, packaging and documentation.This month, we’ll take a look at how we communicate our…
Denise Robitaille
As an auditor, I have a hard time maintaining my composure when individuals tell me they’re unhappy with their registrar and yet have taken no action to address the matter. If clients are dissatisfied with the conduct of an auditor or service they’re getting from their certification…
Denise Robitaille
It’s the week after the huge annual trade show—the opportunity for you and the rest of your industry to showcase your companies and to rollout your latest, greatest blow-the-competition-out-of-the-water product offerings. Unfortunately, instead of having a working model to demonstrate—…
Denise Robitaille
Part of the problem with corrective actions has long been the proliferation of requests for things that just don’t meet the criteria. Significant progress toward selecting the problems that warrant corrective action has been made in recent years. This has improved the image of corrective actions…
Denise Robitaille
Some ISO 9001 requirements simply don’t get as much attention as others. One such example is found in clause 6.4, which relates to work environments. It states: “The organization shall determine and manage the work environment needed to achieve conformity to product requirements.” What…
