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Denise Robitaille
The new revision to ISO 9004 came off the press in the last quarter of 2009. It is significantly different from its predecessor. ISO 9004:2009 embodies the quality management principle relating to continual improvement. The technical experts made bold strides in their quest to address market…
Stephen J. Marshall
Printed circuite board (PCB) manufacturing is moving rapidly up the technology ladder. Keeping internal processes current (and compliant) with new requirements, without disrupting existing customer demands, presents ongoing risks. To minimize potential failures, it is necessary to identify and…
Miriam Boudreaux
The first thing you need to do when you are evaluating a potential supplier based on their ISO 9001 certificate is request that they provide you with a copy of the certificate itself. If the company is indeed certified, they shouldn't have a problem providing you with a copy of their certificate. …
Paul Scicchitano
If you’re like the vast majority of readers, your company has probably gotten certified to one or more management system standards because someone told you to do so.
While certification is considered to be a cost of doing business these days, companies that invest in becoming certified to a…
Mike Micklewright
Can you imagine producing products with a tremendous amount of variation? I’m sure many of you know this all too well. I mean, here you’re trying to produce the same products, trying to ensure consistency, and many of the products you produce have different shades of color, many function…
Michael Jovanis
Quality and IT executives alike face increasing pressure to implement technological solutions that allow the highest level of holistic control and oversight concerning the quality of their operations. This pressure is compounded by the current economic climate in which companies face constant…
Stacey Corbin
You just finished your audit, and your registrar has handed you a brand-new certificate. Now, what do you do to make sure everyone knows about it? Most likely you’ll send an e-mail out to the entire company, prepare a press release, post an announcement on your web site, and so on. But sometimes,…
Denise Robitaille
T
was the night before Christmas and all through the plant
Not a technician was stirring, no quality rants.
Performance charts were pinned to the cork board with care,
In hopes that, their progress, people would share.
The micrometers were nestled, all snug and encased
Protected from…
BSI
With security breaches on the rise, protecting your organization’s confidential and valuable information assets is one of the most important safety measures your organization can take. The issues surrounding information security involve more than just hackers and malicious software; they can…
Paul Scicchitano
I
f you’ve been sweating what to get your quality colleagues this holiday season, you might want to pass up that tin of gooey chocolate in favor of a new international self-help standard.
Published on Nov. 1 by the Geneva-based International Organization for Standardization (ISO)—the same…
David Roberts
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Mike Richman
Here at Quality Digest, we get a lot of mail: Some of it’s critical, some of it’s praiseworthy, some of it’s cantankerous, and some of it’s challenging. All of it is insightful. And then, every once in awhile, something comes along that simply... well...
The following was sent to us from a…
“The consumer’s concept of quality will no longer be measured by only the physical attributes of the product—it will extend to the process of how the product is made, including product safety, environmental compliance, and social responsibility compliance.”
—Victor Fang, chairman of Li and Fang…
Denise Robitaille
There have been a couple of great columns in recent weeks in Quality Digest Daily dealing either directly or indirectly with the subject of root cause analysis. Mike Micklewright gave us his spin on medical consequences of inadequate root cause analysis and Dirk Dusharme illustrated the pitfalls…
BSI
All organizations—regardless of industry sector—must begin today to inventory their greenhouse gas emissions (GHG) to prepare for an incoming regulatory wave, according to an expert from BSI Americas.
Wilhelm Wang, BSI product manager for sustainability, has followed the development of…
Craig Cochran
Product certifications have exploded in recent years. Products ranging from pine lumber to children’s toys carry some sort of certification, and the organizations issuing certifications are as diverse as the products themselves. What are the practical values of these certifications? What are the…
Steve Arbogast
A quality management system is a framework of processes and procedures that are used to ensure that an organization can fulfill all tasks required to achieve its goals, strategies, and objectives.
The majority of businesses around the world have some sort of well-defined quality management…
Denise Robitaille
It was the great W. Edwards Deming who first applied this tenet, “Drive out fear,” to quality management in his book Out of the Crisis (Massachusetts Institute of Technology, 1982) It’s one of his 14 Points for Management.
Over the last two decades, more than a million organizations have…
Sidney Vianna
Aviation safety is a very critical issue. For millions of people to fly safely every day around the world, a very large and complex network of business and regulatory agencies have to operate flawlessly, delivering defect-free, on-time parts and hardware to all corners of the globe.
During the…
Paul Gay
Wireless communications have well and truly arrived in the industrial arena and considerable effort is now being put into integration and the writing of standards. In this article, the author considers the many benefits and a few drawbacks of this cost effective technology.
Wireless…
Miriam Boudreaux
The ISO 9001 standard’s requirements with regard to suppliers are very short and concise but carry a lot of punch. These requirements can be very deceiving and in fact are often misinterpreted and carried out poorly or partially. By implementing the clause correctly, an organization will get the…
Bill Kalmar
The band “Chicago” sang those words about "time" decades ago. The second line “Does anybody really care?” seems to sum up what is still in vogue today, especially in the workplace. Just as with vacations where workers are reluctant to leave for fear that someone will discover that their job is…
Denise Robitaille
The final draft of the revised ISO 9004 standard is out for ballot. This means that it will hopefully be available before the end of this year. It’s radically different from the last version. For one thing, the title has changed. It’s now: “Managing for the sustained success of an organization—A…
Miriam Boudreaux
Even after many years of hearing the words ISO 9000 and seeing many organizations achieve registration to ISO 9001, there are still companies who are skeptical when it comes to going for ISO 9001 registration. For some, a misconception about the objectives of the ISO 9001 standard or a lack of…
International Electrotechnical Commission IEC
To come to the brow of a hill and see on the horizon a line of giant wind turbines, their arms turning majestically, never fails to take one’s breath away. These are awesome structures, imposing in their size, their grandeur—and their simplicity.
World wind power capacity
Wind turbines are…
