All Features
Kari Miller
Quality management is essential to the growth and performance of any organization. It’s a valuable resource in the effort to ensure that products and services satisfy the highest quality requirements and deliver positive customer results.
Pharmaceutical manufacturers must ensure that the…
Julie Winkle Giulioni
Welcome to the season that many leaders face with more than a little trepidation: midyear reviews. It’s the point on the calendar that serves as a reminder that the time remaining to deliver desired 2022 results is finite. It’s also the point when managers find themselves working (and worrying)…
Gleb Tsipursky
Elon Musk recently demanded that all Tesla staff return to the office full-time, according to an email sent to executive staff and leaked on social media. Musk said those who don’t want to come to office should “pretend to work somewhere else,” insinuating that those who work from home aren’t…
Rebecca Beyer
There is Alexa sitting on the kitchen counter waiting for your next query. But before she tells you how to make a perfect avocado salad, would you like to know something about the person who invented her?
As the use of automated assistants and other AI agents becomes more pervasive, how humans…
William A. Levinson
Quality-related data collection is useful, but statistics can also deliver misleading and even dysfunctional results when incomplete. This is often the case when information is collected only from surviving people or products, extremely satisfied or dissatisfied customers, or propagators of bad…
Faustino Gomez, Sepp Hochreiter
With ongoing global shortages of all kinds of goods, from cars to lumber to cooking oil, both consumers and companies are struggling. The Russian invasion of Ukraine, along with renewed Covid outbreaks in China, are two things that are likely to make things worse before they get better.
One way to…
Nathan Parde
For years, organizations have taken a defensive “castle-and-moat” approach to cybersecurity, seeking to secure the perimeters of their networks to block out any malicious actors. Individuals with the right credentials were assumed to be trustworthy and allowed access to a network’s systems and data…
Samuel Lesko
The manufacturing and production industries have rapidly evolved during the past 10 years, faced with significant challenges both in finding resources to run production and in manufacturing under tighter tolerances for surface texture and 3D feature dimensions.
The strict tolerances required in…
Anil More
Air gauge measuring devices have given highly reliable and precise measurements since the 1940s. As the name suggests, an air plug or air ring gauge is a gauging probe that uses metered air under controlled pressure to sense the back pressure generated as it impinges on the surface of the part…
Amy Kim
As companies continue to adjust to the wave of employees returning to the office, one thing is certain: The pre-pandemic working world is no more. Although remote employee productivity has been proven in terms of output—albeit subjective and loosely defined—many companies are gradually increasing…
Angus Robertson
It turns out that the triple threat of being locked away in quarantine, forbidden from visiting clients in person, and being under pressure to continue to deliver sales and profits, has had a seismic impact on digital transformation. The COVID-19-led paradigm shift in how customers work and buy has…
Kevin Ketels
The conditions that led to a shortage of baby formula were set in motion long before the February 2022 closure of the Similac factory tipped the U.S. into a crisis.
Retailers nationwide reported supplies of baby formula were out of stock at a rate of 43 percent during the week ended May 8, 2022,…
Greg Fiumura
After wading through airport security and a turbulent trans-Atlantic flight, the last thing I wanted was more friction arriving back in the USA. However, I was looking forward to using Global Entry, a voluntary Department of Homeland Security program that, after a thorough background check, allows…
In an open letter, Bob Fangmeyer, director of the Baldrige Performance Excellence Program, wrote that the Baldridge Award process would be suspended this year. The reasons and future plans are outlined in the letter shown below.
Dear Friend of Baldrige,
I am writing today to provide an important…
Albert Rees, Joe Vernon
The pandemic had many consequences for manufacturing companies, the most prevalent being supply chain disruption. In light of these disruptions, it is paramount that organizations establish robust and reliable operations to ensure productivity targets are met—especially as consumer demands continue…
Corey Brown
Gemba walks are an essential tool to understand the challenges of your manufacturing frontline. Each manufacturing facility is unique. The best way to solve your unique operational challenges is to perform a gemba walk focused on specific goals.
This article will outline the fundamentals of a…
Pat Toth
This morning my favorite local morning news program had an interesting segment on new slang words and what they mean. While the definitions were probably not necessary for millennials or generation Z, but for baby boomers like me, it was an eye-opening vocabulary lesson. I must admit I didn’t know…
Jon Speer
Imagine that your medical device malfunctioned during patient use. Do you know whether quality assurance or quality control is responsible? When working through remediation efforts, do you know which quality function demands the attention, or should you make improvements to both?
More often than…
Jane Cavalier
We live in an upside-down world where the old rules no longer apply. Many call it a VUCA world—volatile, uncertain, complex, and ambiguous. Mass consumerism is being challenged by a new consumption paradigm as people are driven by new essentialism where things matter less and relationships,…
Donald J. Wheeler
Many different approaches to process improvement are on offer today. An appreciation of the way each approach works is crucial to selecting an approach that will be effective. Here we look at the problem of production and consider how the different improvement approaches deal with this problem.…
Sabrina Habib
Creativity is among the most in-demand skills in the workplace.
It’s not surprising that top multinational companies are looking to hire inventive thinkers: Research shows that creativity can drive innovation and resilience in organizations.
Tech giant Google has grown by innovating the way we all…
Richard S. Hawkes
In my work helping to build high-performing teams at a diverse range of organizations, I have found that there is nothing that bonds a team quite like being on an authentic transformational journey. It’s invigorating to experience a continuous improvement journey with others on the same team, and…
The Un-Comfort Zone With Robert Wilson
In a recent column, I wrote about the power of suggestion. I stated, “When our subconscious mind is exposed to a constantly repeated message, it’s going to penetrate unless we are cognizant of it.” Becoming conscious of indoctrinating media messages is important, but recognizing your own internal…
NIST
A vulnerable spot in global commerce is the supply chain: It enables technology developers and vendors to create and deliver innovative products but can leave businesses, their finished wares, and ultimately their consumers open to cyberattacks. A new update to the National Institute of Standards…
Gleb Tsipursky
Covid-19 has disrupted many areas of our lives, including our careers. Fortunately, there are steps you can take to strengthen and secure your career during these uncertain times.
Due to the devastating effect of the pandemic on the restaurant industry, one of my coaching clients, Alex, who served…
