All Features
Mike Richman
Last Friday’s episode of QDL welcomed the new year with our usual original take on featured editorial content, plus a great Tech Corner. In case you missed it, here’s what we covered:
“Most ‘Innovations’ Are Mere Novelties” In this article, author Helen Barrett exposes the myth of the lone-wolf…
Quality Transformation With David Schwinn
I was recently reminded of a fundamental statement about continual improvement. In Out of the Crisis (Massachusetts Institute Center for Advanced Engineering, 1986), W. Edwards Deming stated, “I should estimate that in my experience, most troubles and most possibilities for improvement add up to…
Donald J. Wheeler, Geraint W. Jones
The precision to tolerance ratio is commonly used to characterize the usefulness of a measurement system. While this ratio is appealingly simple, it overstates the damage due to measurement error. In this paper we show how to compute honest precision to tolerance ratios that correctly describe…
Chip Bell
I do not at all understand the mystery of grace—only that it meets us where we are but does not leave us where it found us. —Anne Lamott
Howard Perdue was the owner, manager, and spiritual leader of the Ford tractor dealership in McRae, Georgia, during the 1950s and 1960s. In that era, about 185…
Manfred Kets de Vries
The CEO of Wickrott Corp. was known as a suspicious control freak. Symptomatic of his leadership style were the numerous “internal consultants” hired to keep him informed of the goings-on in the organization. Staff described their work environment as a cutthroat, Darwinian “soup.” Information was…
Mike Richman
Many people don’t understand how the theory of evolution works. There is this notion that change somehow just occurs naturally over the course of geological time. What some fail to grasp is that change does not simply happen. It occurs because there is some external pressure that forces adaptation…
Gleb Tsipursky
When was the last time a colleague said something so ridiculous that it made your jaw drop? Perhaps a desk mate went into something political, claiming that George Bush is behind 9/11 or that Barack Obama is a Muslim from Kenya? Or maybe your boss voiced science denialism, arguing that the Earth…
Bhargav Mitra, Robert McCausland
Google might be in trouble for collecting the personal data of its users, but many companies have a growing incentive to rid their hands of the data that users entrust them with. This is because of growing costs of holding onto it.
A major cause is the rising number of cyber attacks where hackers…
Scott Berkun
On Tuesdays I write about the top-voted question on “Ask Berkun.” This week’s question came from J.R., who wrote: “What is a favorite theory that you wish more people understood?”
A favorite theory that I wish was more well-known is the Satir Change Model. It’s popular in some circles, but often…
Annette Franz
Why is employee engagement at an all-time low? Why is turnover as high as it is? Why are employees constantly looking for better opportunities?
Think about those questions, along with what I wrote in my column, “Employee Engagement: A Confluence of Passion and Purpose”: “...engagement comes from…
Jennifer Lauren Lee
Studio photographers may be familiar with the 1,000-watt quartz halogen lamps known as “FELs.” Scientists use them, too—specially calibrated ones, at least—to test the performance of light sensors that monitor Earth’s weather, plant life, and oceans, often from space.
A researcher at the National…
Mike Figliuolo
Focusing on metrics is key to achieving your desired business results—but it can be difficult to determine which metrics actually matter. There are five major questions you need to answer to ensure the metrics you’re measuring matter and you can take action based upon what they tell you.
Some…
Bruce Hamilton
Speaking at the 2003 Shingo Conference, Guy Briggs, general manager of North American operations for General Motors lamented, “We spent the 1980s ‘counting robots’ before we realized that it’s people that make the difference in our business.”
He was alluding to the thirty-five billion (yes,…
Lou Valdez, Dara Corrigan, Peter Stein
Regulatory experts from around the world, including the Food and Drug Administration (FDA), gathered recently to discuss issues such as regenerative medical products, international collaboration to fight antimicrobial resistance (AMR), and developing strategies to combat substandard or falsified…
Taran March @ Quality Digest
I loved my Honda. Is it OK to cling to that emotion, even after a car takes its final drive and lands in a dissection yard to be pulled to pieces so other old Hondas can stay on the road? Are there counselors out there specializing in car grief who might advise? ’Tis the Christmas season, so I can…
Alaina Love
Among the most significant qualities demonstrated by effective leaders is the ability to make meaning of their experiences by interpreting the deeper insights that can be gained from daily interactions in the workplace, especially when times are challenging.
This reflective quality is like a…
Walter Copan
For the last 30 years, NIST and the Department of Commerce, together with the President of the United States, have been recognizing the nation’s most outstanding organizations with the Malcolm Baldrige National Quality Award.
It was my privilege on Nov. 15, 2017, to join Secretary of Commerce…
Phanish Puranam
What would you say about a system that improves performance but is disliked by a significant percentage of those participating in it? Conventional organizational hierarchy may be just such a system. Yet plenty of theorists—including, at times, ourselves—have concentrated on explaining the…
Jim Benson
People are always asking us for help with ways to prioritize. Almost everyone believes prioritization to be an action in and of itself. They ask, “What mechanisms do you use to prioritize?” However, we find most often that prioritization issues, like trust issues, are a symptom of deeper problems…
Julie Winkle Giulioni
As leaders face the most volatile, uncertain, complex, and ambiguous business conditions ever, one thing is clear: Talent is an organization’s most powerful and sustainable competitive advantage.
As a result, improving the talent pipeline by attracting, developing, and retaining the best possible…
Jon Speer
Corrective and preventive action (CAPA) is an important process for your medical device company. In fact, the U.S. Food and Drug Administration (FDA) states in its Quality System Inspection Technique (QSIT) guide, “One of the most important quality system elements is the corrective and preventive…
Mildred Hastbacka
Start a social media conversation thread about mentoring, and the replies from those in the working world will get your attention. At the summary level, the responses are remarkably similar across geographies, types of business, professions, genders, age, and years of experience.
Professionals…
Jeffrey Phillips
I was leading an innovation workshop recently with a company that invited some of its customers to talk about the future. We were interested in getting feedback from key B2B customers about the future of the industry, where things were heading, and what strategies and programs my customer should…
Mike Richman
Last Friday’s episode of QDL was our final show of the year, and we’re leaving 2017 on a high note! We brought you two great interviews and a terrific Tech Corner, not to mention some advice on increasing your productivity in 2018. Let’s take a look:
“AIAG and VDA Release Draft of Harmonized FMEA…
William A. Levinson
ISO 9001:2015, Clause 6.1—“Actions to address risks and opportunities,” relates to Clause 4.1—“Understanding the organization and its context.” The external context includes the social environment, which in turn includes social networking, a potentially devastating vehicle for the delivery of “…
