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Almost 60 percent of telecom executives surveyed reported that performance improvement efforts over the past three years were unsuccessful. However, the respondents judged 90 percent of the efforts to be a success. “The apparent contradiction between disappointing strategic business results and the…
The Malcolm Baldrige National Quality Award program will receive its 1,000th application in 2005, a milestone award administrators will celebrate all year long. Between 1998 and 2004, there have been 343 manufacturing applications (25 award recipients), 164 service applicants (13 recipients), 326…
AssurX Inc., a supplier of enterprise quality and compliance systems, recently introduced CATSWeb Records Management, a solution designed to assist companies in complying with corporate record retention policies. Recent high-profile corporate compliance scandals have made record retention more…
More than 1,000 health care quality experts will meet in San Francisco this week for the annual meeting of the American Health Care Quality Association.The two-day event starts Feb. 23 at the Hyatt Regency Embarcadero. It will feature keynote addresses from Don Berwick, president and CEO of the…
A new study from Best Practices LLC shows that the best performance management and measurement tactics not only affect the bottom line, but also significantly enhance employee satisfaction. Companies that heavily invest in their employees reap the rewards of their investment. Some examples include…
QualityWBT Center for Education and AQS Management Systems Inc. have partnered to offer a new ISO 9001 certified lead auditor class over the Internet. The RABQSA-approved class combines three days of training online and two days of face-to-face training. Students can access the online training at…
The International Organization for Standardization recently launched an online survey to examine the value of ISO 14001 to small and medium-sized businesses. ISO encourages all sm all- to medium-sized businesses to participate, whether or not they have implemented ISO 14001 or another environmental…
The National Committee for Quality Assurance recently praised the Centers for Medicare and Medicaid services for launching a new pay-for-quality pilot project designed to demonstrate the effectiveness of the approach in large medical groups. The 10 large medical groups participating in the program…
The American Society for Quality has teamed with two health care quality organizations to sponsor a conference examining the role of quality in health care. ASQ has joined with the American Hospital Association and the American Society for Healthcare Risk Management to develop the conference, which…
FeinFocus recently opened a new office in Shanghai to provide sales and technical support to the growing Asian market. The new office will operate as part of the newly expanded COMET China office, to offer a complete X-ray solution combining the conventional X-ray expertise of COMET with the…
IQS Inc. recently released a new JAVA-based supplier managed capability that gives suppliers direct access to the corrective action requests they have been assigned. The new capability is designed to enhance collaboration, communication and accuracy. It allows users to login to specified portions…
Metris USA recently opened its new Michigan Technology Center, the latest phase in the metrology company’s $2 million expansion. The new center houses two coordinate measuring machines and other items for customer demonstrations. The company plans to use the facility for training and education for…
The increased adoption of wireless technology in routine business operations has driven down costs and increased customer satisfaction, according to a new opinion poll of manufacturing companies.The phenomenon is being fueled by the availability of push-to-talk service, wireless local area networks…
A recently published survey shows that quality has a high profile in the Chinese population. The survey, conducted by the Shanghai Association for Quality and the Shanghai Academy of Quality Management, found that the Public Quality Awareness Index in China is 3.7, which means most people believe…
A new study shows that most health care providers support the idea of improving the quality of their services, but few have adopted initiatives to do it. The study, performed by health care quality organization URAC, sought to discover how medical management organizations have responded to a 2001…
More than 20,000 people are expected to attend the WESTEC 2005 exposition and conference, which will be held April 4–7 at the Los Angeles Convention Center. The event is one of the 200 largest trade shows in North America, attracting large numbers of domestic and international manufacturers…
Former U.S. Secretary of Commerce Donald Evans recently appointed four prominent industry leaders to the Malcolm Baldrige National Quality Award panel of judges.The new judges are Lloyd Barker, Alcoa Inc. director of corporate quality; David C. Branch, Branch-Smith Resources Ltd. chairman and CEO;…
Leica Geosystems, an advanced metrology supplier, recently received the prestigious Imaging Solution of the Year award from Advanced Imaging magazine. The award was in recognition of Leica’s innovative LR200 noncontact scanner, which was used by Leica, MAGLEV Inc. and MetricVision to produce a…
SAI Global recently announced the acquisition of Ohio-based CRS Registrars Inc. for an undisclosed sum of money. SAI Global, which is based in Australia, reports that the transaction will add $5 million in revenue to its U.S. customer base. Additionally, the combination of CRS’s and SAI’s North…
Pharmaceutical companies are strengthening their quality assurance programs to comply with government regulations and customer expectations, according to a new survey published by Best Practices LLCThe research firm surveyed seven major pharmaceutical companies and found that they’re striving to:…
A survey conducted by Xerox Corp. found that 83 percent of manufacturing and engineering professionals say they spend too much time looking for information. The results underscore the importance of an effective document management strategy, the company reports. Nearly 90 percent of the respondents…
Imaging Sciences International Inc. recently announced its registration to ISO 9001 and ISO 13485.The developer and manufacturer of dental and maxillofacial radiography products, reports that the registration process is part of its expansion into the global marketplace, as it now is eligible to do…
Frost & Sullivan recently awarded Puritan Bennett, a provider of respiratory products, its 2004 Product Quality Leadership Award. The award was in recognition for Puritan Bennett’s innovative HELiOS Personal Oxygen System, which makes it possible for people requiring supplemental oxygen to “…
Mercury Interactive Corp. recently released a Chinese language version of its popular Quality Center software.The Chinese Mercury Quality Center is an integrated set of application delivery software, services and best practices that allow IT professionals to optimize the quality of business…
The National Committee for Quality Assurance has announced that 39 health plans have committed to participate in NCQA’s Quality Plus program.Collectively, the plans cover 11.5 million Americans. Quality Plus standards focus on the depth, accuracy and interactivity of the information health plans…
