All Features
Umberto Tunesi
First published Oct. 1, 2013, on the CERM Risk Insights blog. © Umberto Tunesi and CERM Risk Insights.
It isn’t Beethoven’s Fifth Symphony. I wish it were. It’s the committee draft (CD) of ISO 9001:2015, or model No. 5, if you prefer. No connection whatsoever to that lady-loved scent, Chanel No. 5…
Denise Robitaille
As ISO 9001 wends its way through the revision process, there have been dozens of articles, webinars, forums, and discussions anticipating what the final product will look like. Pundits and experts, consultants and gurus are all weighing in on what’s going to happen. The prognosticators have made…
Paul Naysmith
Arecent call with an old colleague from Europe got me wondering about a question that few are conscious of: Who is the customer of your quality document? Oh boy, did we have an interesting discussion about quality systems.
My friend was developing and reinvigorating his employer’s quality system,…
Dawn Bailey
A recent article in The Washington Post, “Company Town’s Decline Reflects New Mantra: Shareholders First,” got me thinking. The article begins with a look at Endicott, New York, where, during the 1980s, 10,000 IBM workers kept the upstate town thriving. Today, after years of layoffs and jobs…
Miriam Boudreaux
If your company is ISO-certified or thinking about becoming so, you may already know that meeting customer requirements and achieving customer satisfaction is paramount to the certification. However, it’s not always clear who should be in charge of determining whether customer satisfaction has been…
Umberto Tunesi
Stone Age men, so the story goes, got the wheel inspiration by observing trees rolling downhill. So they sliced trees and fit the rounds they got to their sleds, to move them faster and with less effort. In so doing, they also invented carts while expediting transportation.
But friction’s thermal…
Jerry Wilson
There are many reasons why organizations decide to register or certify themselves to the various standards and specifications in industry; all are important, but not all are vital. Standards registration in support of sales, marketing, and PR efforts certainly helps companies grow, for example.…
ISO
Asset management is not a new practice. Managing assets to meet organizational or social objectives has existed since humans first began building infrastructures, whether private or public. The effort and resources involved inevitably generated the need to preserve and maintain such…
James Lamprecht
The words “risk” or “risks” have been sprinkled throughout the 2015 revision of ISO 9001, the quality management system standard from the International Organization for Standardization (ISO).
Although some “requirements” will be easy to satisfy using well-established process monitoring or…
NIST
Scientists at the National Institute of Standards and Technology (NIST) have developed a new standard reference material (SRM), the first such measurement tool to enable hospitals to link important tissue density measurements made by CAT scans to international standards.
Computed tomography (CT…
Denise Robitaille
What’s Happening With ISO 9001? Stakeholders have offered suggestions for the upcoming revision
Committee Draft of ISO 9001 Is OutChanges include genuine improvement; some will make implementation more difficult
Denise Robitaille
Editor’s note: Denise Robitaille is a member of the U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards. She will be reporting on the revision progress to ISO 9001, which will be completed in 2015. Read other articles in the series here.
The first…
Stacey Jarrett Wagner
Approximately half of the 704 employers participating in a survey by The Chronicle of Higher Education and American Public Media’s Marketplace said they have trouble finding qualified college graduates to fill their companies’ positions. Yet, 68 percent of the survey’s manufacturers said colleges…
Michael Ray Fincher
For me, a quality professional with 20 years experience in manufacturing—producing everything from garbage bags to luxury ski boats—my transition to the service industry was a shocking experience to say the least. It was not without challenges, I must confess.
When I was asked to join the…
Bull Wranglers
There are more than 1,100 textbooks referring to “short-term process capability,” as distinct from “long term.” Surely 1,100 textbooks can’t be wrong? Let’s apply the first Bull Wrangler test. Does short- and long-term process capability make common sense?
What is capability?
According to ISO…
Denise Robitaille
Editor’s note: Denise Robitaille is a member of the U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards. She will be reporting on the revision progress to ISO 9001, which will be completed in 2015. Read other articles in the series here.
By now most…
Quality Digest
On March 28, 2013, the world lost a person whom many consider to be a major contributor to the world of industrial statistics: George E. P. Box. Relatively unknown outside the world of statistics, Box was certainly very well known by those who have studied or practiced industrial statistics.
His…
Oscar Combs
ISO 9001 is much more than a standard. It should be part of a company’s strategic plan rather than something to get certified to because customers require it. The guidelines and quality principles in ISO 9001 are just good business practices.
Throughout my career in quality, I’ve often been amazed…
Randy Dougherty
This article is about accreditation of conformity assessment bodies. Before proceeding further, however, it is important to provide some definitions in order for all of us to have the same understanding of key terms.
The first term is “conformity assessment body” (CAB). According to ISO/IEC 17000…
Mike Micklewright
Got your attention by what seems a bizarre claim? Yes, you can significantly reduce the number of procedures you maintain by converting your ISO 9001 quality management system (QMS) to one that is also certified to the medical device standard ISO 13485 and the aerospace standard AS9100.
I am…
George Anastasopoulos
In July 2008, the Council of the European Union and the European Parliament agreed to provide a legal framework that creates one monopoly in each member state of the European Union (EU) for the provision of accreditation services across Europe.
This action could be understood (but even then that’s…
NIST
With new treatments for disease, test suites that safeguard computers, and even expertise to rescue miners trapped thousands of feet underground, federal laboratories have a wealth of technologies and know-how that can give U.S. companies a competitive edge and improve quality of life.
These…
There are several programs on the market that provide information to consumers about energy efficiency. However, the ENERGY STAR program, a joint effort of the U.S. Environmental Protection Agency (EPA) and the U.S. Department of Energy (DOE), is likely the best known program.
When consumers see…
NIST
During a recent ribbon-cutting ceremony, the U.S. Commerce Department’s National Institute of Standards and Technology (NIST) unveiled a new laboratory designed to demonstrate that a typical suburban home for a family of four can generate as much energy as it uses in a year. Following an initial…
NIST
The United States already has one of the highest direct fire loss rates among developed nations, and progress in reducing this tremendous burden is slowing.
Fires claim more than 3,000 lives a year, injure more than 90,000 firefighters and civilians, and impose costs and losses totaling more than…
