All Features
Tara García Mathewson
Once students learn how to sound out words, reading is easy. They can speak the words they see. But whether they understand them is a different question entirely. Reading comprehension is complicated. Teachers, though, can help students learn concrete skills to become better readers. One way is by…
Jesse Lyn Stoner
Back in the good old days, if you were in a position of authority, you could just announce what needed to be done and assume it would be carried out. But times have changed.
As companies expand and become more complex, no matter what organizational structure is in place, people must work with each…
Mike Micklewright
Knowledge of kaizen theory, principles, tools, and experience in application are of course very important in leading successful kaizen events that drive real bottom-line results. However, equally important are the facilitation skills of the person who is leading the event and the team.
Leading a…
Manfred Kets de Vries
Recently, I was listening to the CFO of a large industrial firm who complained nonstop about her CEO. At the start of his tenure, the CEO regularly interacted with his top team but now seemed to spend most of his time brooding in his office. In meetings, he would often lose focus, have fits of…
Stuart Hearn
Managers have a profound effect on employee engagement. This is something we have known for quite a few years. According to a 2015 Gallup poll, managers account for at least a 70-percent variance in employee engagement scores. When employees and managers have a healthy, respectful, and honest…
Shobhendu Prabhakar
Historically, conventional wisdom among business managers was that the higher the quality, the higher the cost. This perception still holds true today among a few business managers. Common sense also tells us the same thing, i.e., to create higher quality products or services, organizations will…
Claire Harbour, Antoine Tirard
Born to a Dalit family, Megha was raised in Southwest India and learned English at her convent school. As a child, she aspired to be a fashion designer or a cardiologist, but her parents insisted that she become an IT engineer. After four years of higher education, Megha found a job in the booming…
Jim Benson
A few years ago, I received a call from a very frustrated vice president of development in the Midwest. He sent his staff to get trained in Scrum. He thought he was sending his team off to learn how to develop software. Instead, they came back scrumbroken.
The team spun in circles arguing about…
Jesse Lyn Stoner
I had the pleasure of interviewing Whitney Johnson, author of the book, Build an A Team: Play to Their Strengths and Lead Them Up the Learning Curve (Harvard Business Review Press, 2018). Whitney has done ground-breaking work in the arena of personal disruption—applying these concepts to…
Laurel Thoennes @ Quality Digest
Compliance to U.S. Food and Drug Administration (FDA) regulations has come a long way in the past 30 years. Here are the main changes. Have they affected your business?
1988: Food and Drug Administration ActOfficially establishes the FDA as an agency of the Department of Health and Human Services…
Henrik Bresman, Deborah Ancona
A leading supermarket chain in an eastern European Union country feared an 8-percent drop in sales as discounting giant Lidl was about to enter its market. So, in collaboration with researchers, it decided to run a randomized controlled experiment. The goal was to reduce its costly personnel…
Shobhendu Prabhakar
Why do we waste our time and effort completing checklist after checklist for tasks that we can complete even when half awake? Do we not have better things to do than complete checklists?
Good question! And the answer is simple: If there is a checklist, it exists for a reason, and we need to follow…
Stephen Fankhauser, Matt Ebbatson
The world is running out of experienced pilots. Supply is not keeping up with the growing demand for air travel. In Australia, the effects are already starting to bite. Even flagship carrier Qantas is having problems. In recent months it has had to perform a very nimble tap dance to crew its vast…
Peter Dizikes
Should business leaders spend more time asking questions? Hal Gregersen has a firm answer to that: Yes. Gregersen, the executive director of the MIT Leadership Center and a senior lecturer on leadership and innovation at the MIT Sloan School of Management, has been studying executives for decades.…
Dirk Dusharme @ Quality Digest
Who’s more clever, engineers or designers? Alexa-connected toilet, anyone? How do you promote rigorous thinking? We discussed all of that and more during this week’s QDL.
“CES brings you... the Alexa-connected toilet!’ Just when you thought that nothing crazier than your clothes dryer could be…
Davis Balestracci
“People think that if you collect enormous amounts of data you are bound to get the right answer. You are not bound to get the right answer unless you are enormously smart.” —Bradley Efron
There has been an explosion in new technology for acquiring, storing, and processing data. The “big data”…
Richard Harpster
On Oct. 13, 2018, the Automotive Industry Action Group (AIAG) sponsored a webinar on the status of the AIAG Core Tools Software (AIAG CTS). John Cachat, AIAG project manager for the AIAG CTS project, was the presenter for the webinar. The presentation provided information on why the AIAG was…
Donald J. Wheeler
Story update 1/15/2019: Thanks to the sharp eye of Dr. Stan Alekman, who spotted an inconsistent value in figure 2, I discovered an error in the program used to construct the table of critical values for the prediction ratio. I have now corrected that problem and updated the entries in the table…
Mike Richman
Happy New Year one and all! For our first QDL of 2019, we were pleased to present some thought-provoking content on the benefits of compromise, the dangers of rhetorical trickery, and the meaning of Chekhov’s gun. Let’s take a closer look:
Ripped from the headlines Can’t anyone here get along?…
Wes Kao
If you’re a leader, you got to where you are because you think strategically and are killer at execution. You simply can’t get far without being good at both.
Now that you’re in charge of people, though, your ability to increase impact depends on how well you manage other people. You need your…
David Currie
This is part three of a three-part series. Read about good metrics in part one and bad metrics in part two.
Have you ever had occasion to dread a metric reviewed month after month, where the metric defies logic, and any action taken does not seem to reflect in the metric? It is most likely a bad…
Kelsey Rzepecki
As the global economy grows, it’s more necessary than ever to stay on top of efficiency. Keep up with increasing production demands by implementing a continuous improvement method to streamline the workflow.
Continuous improvement is an ongoing effort to improve products, services, and processes.…
Dirk Dusharme @ Quality Digest
In this episode we look at bioethics, next-gen manufacturing employees, and the death of Le Grand K.
What happens if customers want designer babies? We discuss the latest news about a Chinese researcher who claims to have edited the genes of two babies. Should society draw a line in the sand?
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Aytekin Tank
A giant engine in a factory fails. Concerned, the factory owners call in technicians, who arrive with bulging toolkits. None of them can work out what the problem is. The issue persists.
One day, an old man shows up who’s been fixing engines his whole life. After inspecting it for a minute, he…
Davis Balestracci
I always enjoy my fellow columnist Arun Hariharan’s musings. He has worked in the field of quality for more than 30 years and, like me, has obtained reasonable results. But he has also made his share of the inevitable growing-pain mistakes—lessons we both had to learn the hard way in an environment…
