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Knowledge at Wharton
Nano Tools for Leaders, a collaboration between Wharton Executive Education and Wharton’s Center for Leadership and Change Management, are fast, effective tools that you can learn and start using in less than 15 minutes, with the potential to significantly affect your success and the engagement and…
Mike Figliuolo
My platoon was out in the field on training exercises. We had been out there for about two weeks, so we all smelled kind of “ripe” at that point. One of the more senior officers in my battalion came to my unit’s area to see how things were going. This “gentleman” personified the term—he was an “…
Luk Van Wassenhove, Akhil Bhardwaj, Henk Akkermans
Disasters can act as brutal audits of organizations to which even venerable institutions like Boeing are subject. In the wake of two fatal crashes, as well as a midflight door blowout, Boeing has shaken up its C-suite and pledged to prioritize safety over profit.
Will these measures solve its…
Kristen Goodell
Women make up nearly half of the working population in the United States. But they are underrepresented in the manufacturing industry. According to Women in the Workplace, women constitute approximately one-third of the manufacturing workforce and only 24% of manufacturing C-suite positions.…
Mike Figliuolo
As leaders, we like being decisive and making quick decisions. We know our businesses well and are willing to act. Doing so without true contrarian input can be dangerous, though.
You can make better decisions simply by identifying and relying on your own personal Mr. Spock. Yes, I’ve been…
James Chan
Preventive maintenance (PM) is a proactive maintenance strategy built on calendar-based maintenance tasks, regular inspection, and preemptive repair of physical assets. Physical assets may refer to equipment, production machinery, and operational facilities. Preventive maintenance tasks are…
Katie Gilbert
Researchers at Stanford Graduate School of Business have pushed past the limitations of A/B testing into another area of experimentation focused on “multi-armed bandits.” Mohsen Bayati, a professor of operations, information, and technology who has been exploring these problems for the past 15…
ISO
From small family-run companies to tech giants, the business world is changing at an unrelenting pace. Amid a constantly evolving economic landscape and sometimes dizzying technological advances, one thing remains constant: the need to maintain the highest level of quality that endures over time.…
Michael Sharp
American manufacturing is associated with high-quality standards that are meant to ensure both the reliability and longevity of the products produced. Manufacturers across all industries are looking for technological solutions and enhancements to continue to meet these high-bar standards and to…
Gleb Tsipursky
In the evolving landscape of work, the push for federal employees to return to office spaces has sparked a complex dialogue about productivity, workplace culture, and the very nature of work itself. The forced shift back to office environments under the Biden administration—under pressure from…
Jennifer King
As the modern work environment continues its march toward remote settings, managers are increasingly turning to agile metrics to keep their teams trackable and transparent. But what’s all the fuss about? Why are these tools not just beneficial but essential?
Measurement for remote teams
By…
William A. Levinson
The famous football coach Vince Lombardi purportedly said, “Winning isn’t everything; it’s the only thing.” (According to Bartlett’s Familiar Quotations, in a 1962 interview Lombardi said, “Winning isn’t everything, but wanting to win is.”)
In light of numerous corporate disasters related to…
Harry Hertz
Who cares about succession planning? As an organization or an aspiring senior leader, you must care. Proper succession planning by an organization and its senior leaders is one of the keys to organizational resilience and long-term success. I know this from many Baldrige Award-winning organizations…
Donald J. Wheeler
One hundred years ago this month, Walter Shewhart wrote a memo that contained the first process behavior chart. In recognition of this centennial, this column reviews four different applications of the techniques that grew out of that memo.
The first principle for interpreting data is that no data…
Lauren Hinkel
Across the country, hundreds of thousands of drivers deliver packages and parcels to customers and companies each day, with many click-to-door times averaging only a few days. Coordinating a supply chain feat of this magnitude in a predictable and timely way is a longstanding problem of operations…
Bruce Hamilton
Deming Prize recipient Ryuji Fukuda introduced a document to my company in 1989 referred to as the “X-Type Matrix for Objective Management.” Relatively unknown at the time, it’s since become a popular format for strategy deployment.
Named for the X format that connects strategic (3–5 years)…
William A. Levinson
The current alleged quality problems with the Boeing 737 underscore the importance of zero tolerance for poor quality. No manufacturing or quality professional should ever compromise on this issue. Most importantly, the potential consequences to customers but also to the organization are simply not…
Mike Figliuolo
I’m fortunate enough to travel to some great places to serve my clients. During those travels, I can’t help but have many customer service interactions from which to draw lessons.
Here, I’ll share how barbecue, airplanes, and coffee can teach you a few things to do (or not do) to create a better…
Roy Arguelles
In today’s marketplace, where products and services proliferate and competition intensifies, businesses are realizing that they must offer more than just commodities to thrive. Enter the experience economy—a paradigm shift where companies are no longer just selling goods or services but crafting…
Jessica Rector
Burnout is affecting every industry, company, and role. There are no exceptions.
Leaders often find themselves in the trenches, navigating through the chaos and driving their teams toward success. However, amidst the pursuit of goals and objectives, burnout remains a lurking enemy that can…
Peter Cappelli
A recent report showed that 59% of managers said they had received no training on how to be a manager before becoming one. Management professor and director of Wharton’s Center for Human Resources Peter Cappelli says that stunning statistic is compounded by the fact that most of those managers are…
Etienne Nichols
In the United States, the Food and Drug Administration (FDA) is the federal agency tasked with regulating the medical device market and ensuring the safety and effectiveness of all devices for patients.
The FDA classifies medical devices by risk into three categories: Class I, Class II, and Class…
Stephanie Ojeda
An analysis of U.S. Food and Drug Administration (FDA) warning letters by the Food and Drug Law Institute reveals a perhaps not-so-surprising link between training gaps and FDA violations.
It’s one of several factors motivating companies to switch to automated training management software. The…
Kelly Nault, Ko Kuwabara, Yejin Park
Giving and receiving help are essential aspects of organizational life, whether that’s providing career advice or soliciting a colleague’s input on a tricky technical problem that you just can’t solve. Through help exchange, individuals gain access to ideas, resources, and relationships that help…
Mike Figliuolo
This article is an excerpt from the cutting room floor. It was in an early draft of my book One Piece of Paper: The Simple Approach to Powerful, Personal Leadership (Jossey-Bass, 2011; order your copy here). It covers how to lead through guidelines rather than leading through rules.
We need…
