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ISO 9001:2015’s Customer Requirements

The challenges of just saying ‘no’

Mary McAtee
Tue, 07/14/2015 - 09:46
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Everyone is gearing up for the challenge of updating their compliance to the requirements of the 2015 version of ISO 9001. Most quality professionals I speak with seem to have digested the new requirements as something very different than past versions. Personally, I don’t see it in quite the same way.

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After careful review, I see the new revision increasing emphasis on longstanding requirements and adding measurable controls to help ensure attention and accountability.

There have always been areas of ISO 9001 where organizations either took a minimalist approach or acted on gut instinct rather than concrete analysis. The new revision of the standard makes it much tougher for companies to make an ill-considered decision without leaving a very visible trail concerning both the decision and the subsequent actions.

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