In 2003, Subir Chowdhury realized his company needed to change and tailor its tools and services to fit each of its client’s circumstances. His colleagues and employees developed the management approach called LEO—for listen, enrich, and optimize—which has been transforming people and organizations ever since.

Chowdhury first wrote about LEO in a little book called, The Ice Cream Maker, in 2005. People around the world embraced Chowdhury’s message and many have since asked him, “In the Ice Cream Maker, you’ve given us a 30,000-foot look at LEO. How about bringing it down to 5,000 feet?” It wasn’t until LEO was proven in all types of companies in all sizes that Chowdhury felt he could respond to their requests, and he has in The Power of LEO: The Revolutionary Process for Achieving Extraordinary Results  (McGraw Hill, 2011).

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